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POLICY At Aggie Singh Clinic , we take your data and privacy seriously. We know you have chosen to come to our salon and by obtaining your data, we aim to protect it as if it was our own. It stays within the salon and its managerial group who ensure customer data is kept secure, and never to hand it to any third parties. ​ Our stylists and therapist Data Privacy Promise ensures the following: ​ A POSITIVE EXPERIENCE You've chosen to come to us for the Aggie Singh experience. To make sure you enjoy your experience again and again, we like to keep you in the loop. We aim to send news, features and offers that we feel our customers might enjoy or would like to take advantage of occasionally. This is done via email and text, but only if you have supplied us this information. WE'RE UP FRONT AND HONEST Our salon staff are known for their honesty. If something has been said to us or put on to a booking - whether it be a medical or skin condition, or even just confiding in one of our stylists or therapist on your latest visit - you can be sure that it will not go beyond the salon walls. YOU ARE IN CHARGE Just because you've visited our salon, it doesn't mean you have to be sent anything you don't want from us. If we have sent you one thing too many communications, and you wish to remove yourself from our mailing list for emails or texts - simply tell us and we will remove you. It's your right to decide who has access to your data and for what purposes. ​ ​ CODE OF CONDUCT   1.  Aggie Singh will remain open for the full duration of their advertised opening hours and will serve customers at any time during these opening hours. Any service or treatment requested that may not be completed by the closing time is up to the discretion of the stylist/therapist, who may decide to accept or refuse the order. ​ 2.  The salon adheres to health and safety regulations set in place and is kept at an optimal level of cleanliness and hygiene at all times. Any concerns on cleanliness should be raised with the stylist in charge at the immediate time. ​​ 3.  Our staff will adhere to rules and policies set out in our staff handbook at all times to ensure all practises and procedures are kept in place.    4.  All customers, new and existing can expect to be greeted warmly every time on arrival. Staff will act with professionalism and integrity at all times and will not be confrontational or combative. ​​ 5. Customers will not be refused service from our salon based on age, sex, race, ethnicity or religious beliefs.  ​​ 6.  We expect customers to come in with a friendly attitude and not be intimidating, threatening or abusive towards our stylists. Our stylists retain the right to refuse to serve anyone in breach of this. This also counts for customers seen to be creating a health or safety issue for staff and other customers. ​​ 7.  Our staff will aim to provide the best possible treatment and service possible for any customer during their time within the salon. They will offer complete transparency in recommending products they are using and explaining what they are doing. They will also offer professional advice to help achieve and maintain a great look, when asked.   8.  Customers are allowed to ask the stylist providing their treatment about products being used and for advice on hair and beauty, to which our staff will only be too happy to answer.   9.  Customers may be allowed to make requests about the environment around them in the salon to which staff may take under consideration. They will always endeavour to create an ambient environment.    10.  When reserving time with the therapist, all customers will be expected to pay, in full, the price as quoted by the salon member upon online or in person checkout. This will be via card or cash, no other form of payment is accepted. We will follow up on all attempts not to pay, with the potential of passing your details to the Police for prosecution. Failure to pay due to dissatisfactory service will be dealt with in accordance to our customer complaints policy. Treatments reserved online will require 100% booking fee.   11.  In the rare occasion where a customer is unhappy with the service that has been provided– we ask you to refer to our Customer Complaints policy.   12.  Aggie Singh operates a no refund policy on time reserved for treatments and services. In rare occasions where these are disputed, we would again refer to our Customer Complaints policy.   13.  We aim to make every customer enjoy their time in the salon, remove any stress they have going in and to offer the best service possible to ensure customers leave over satisfied so they want to come back again and again.  ​ 14. Our cancelation policy is strictly 72 hours notice for all guests. If we have 2 late cancelations or 1 ‘no show’ within a year - where appointments are booked but no cancellation is given by phone or email – then we reserve the right to refuse any further services from the Salon.  CUSTOMER COMPLAINTS POLICY ​  We aim to ensure all of our customers leave the salon feeling better for their treatment or service and are satisfied with the quality time and level of service offered.   On the rare occasion where customers are unhappy with the service they have received or are dissatisfied with the results of a treatment or service, we refer you (the customer) to our current complaints policy, below:   1.  In the first instance, any complaints should be raised via your therapist.  ​​ 2.  The complaint should be raised during or immediately after the treatment given, whilst you are still in the salon, so that staff have an opportunity to rectify the issue to a satisfactory standard. ​ 3.  If you are unable to stay immediately to remedy the situation, then we will arrange a suitable time for you to return to our salon to discuss dissatisfaction. 4.  If the dissatisfaction has occurred within one week of your salon visit – please inform the salon directly so that they can organise to rectify the situation. The salon can be contacted during normal salon opening hours.  ​ 5.  We ask that if there is a problem with your treatment, that you speak to the salon first and do not go to another salon to sort it out. We will no longer be liable for the issue if we have not had the opportunity to see it prior to treatment being seeked elsewhere. ​ 6.  We request when explaining a problem or fault that you do so in a calm and clear manner. Any abusive language or intimidating /threatening behaviour or treatment towards our staff will not be tolerated in any form, as clarified in our Code of Conduct, and you may be refused further treatment. ​ 7.  If we cannot resolve the situation – you may be entitled to a partial or full refund depending on the scenario. We will treat every case uniquely, depending on the scale of a problem.   8.  If a resolution cannot be agreed after having followed our customer complaints policy, you are within your rights, as we are within ours - to contact an alternative dispute resolution provider. This way, one party will hear both sides of the disagreement and help fix things. The agreement then becomes legally binding. This is a cheaper alternative to seeking legal action. ​ Your information​ We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note:If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Do we use cookies?   Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Privacy Policy Only This privacy policy applies to all information collected about you. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page.

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info@aggiesingh.com

 

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